shipping & returns
Every Santorissi piece is made to order, by hand. We ship worldwide, with complimentary delivery on larger orders. Here is exactly what to expect — from the moment you place your order to the moment it arrives, and everything you need to know should you wish to return something.
Made to order, by hand — and worth the wait.
Production time
Because each piece is cut and sewn by hand, especially for you, your order takes 1–3 weeks to make before it is dispatched. This is the time true craftsmanship asks for — and what ensures every piece arrives flawless.
Shipping
Estimated delivery
Once your order has been dispatched, it travels with reliable, fully tracked global couriers.
Need it sooner?
If you would like express delivery, write to us at hello@santorissi.com before ordering and we will arrange it for you.
Customs & duties
European Union & United States: no additional taxes, duties or hidden fees on delivery (excluding certain remote EU islands).
Rest of the world: any import taxes, customs duties or local fees are the responsibility of the recipient. We recommend checking your local customs rules before ordering.
Returns & refunds
Your 14-day right to cancel
If you are a consumer in the European Union, you may cancel your order within 14 days of receiving it, without giving a reason. Simply write to us at hello@santorissi.com within that time and we will guide you through the next steps.
Condition of returned items
As our bedding rests directly against the skin, hygiene is essential. For this reason, an item can be accepted back only if it is returned unused, unwashed and undamaged, with its protective seal intact and in fully resaleable condition. Once that seal has been opened, the piece can no longer be offered to another home, and we are regretfully unable to accept it.
How to return
Faulty or incorrect items
Every piece is checked by hand before it leaves us, but should anything arrive damaged, faulty or not as described, please contact us within 14 days. We will put it right — by repair, replacement or a full refund, including delivery costs. This is in addition to your statutory rights.
Any questions about your order, delivery or a return? We are always happy to help — hello@santorissi.com.